A recent survey commissioned by the Centre for Effective Dispute Resolution (CEDR) revealed that 87% of respondents felt that levels of conflict at work had increased or, at best, stayed the same over the past 12 to 18 months.
60% of those surveyed said a tendency for companies to ignore conflicts and a lack of problem-solving ability add to organisational weakness. 88% of respondents agreed that the cost of conflicts in the workplace is damaging to the UK economy.
Having effective working practices in place, along with clear company values that are championed across the organisation, from senior management to the shop floor, will help companies avoid conflicts.
Those surveyed were twice as likely to cite workload (32%) than money (16%) as the primary trigger for difficult conversations. There are several effective ways to deal with conflicts in the workplace, the key is to address the issue before it escalates into a dispute.
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