Yesterday was an interesting day. The Transport Minister has referred to rail travel as a 'rich man's toy'. Well I am neither male nor rich but I forked out for a first class ticket from Manchester to London for a 'women in business' trip to Westminster and the Houses of Parliament.
The train journey, both there and back, was anything but a first class experience. The staff on the outbound train were, at best, surly and disinterested and at worst, just plain rude. The breakfast, however, was good so that was some compensation.
On the return trip, 20 tired but happy ladies boarded the train at Euston and took up our reserved seats in 1st class, only to be told by the train manager that there was no food or provisions for us, other than tea or coffee, because we weren't expected. So how does that work when you have a seat reservation? The staff on this train, to their credit, coped very well with our complaints and did their best to pacify us. Eventually, after much protestation from 20, now unhappy, ladies some wine was conjured up, along with the odd can of coke, packet of crisps and piece of cake.
Compare this then with the staff at Westminster. The catering and security staff were exceptional. Totally professional with impeccable manners but friendly and approachable too. A difficult balance, expertly achieved. Lunch on the terrace at Westminster overlooking the river Thames was a joy. As was the opportunity to speak to the small number of MPs who graced us with their presence. What a pity the Transport Secretary was nowhere to be seen!
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