So to all my readers - from Belize to Canada, the UK to Eastern Europe, Asia to Australia -
Need expert HR advice but don't know where to turn? - Look no further!
As a director of this business, I have 20 years generalist HR experience working with a variety of industries, including the legal profession, creative media and manufacturing. You'll find lots of useful information on my blog and everything you need to know about my business on my website...just click the link to see more!
Thursday, 23 December 2010
Seasons greetings to all my readers
So to all my readers - from Belize to Canada, the UK to Eastern Europe, Asia to Australia -
Tuesday, 21 December 2010
Severe weather continues to cause disruption
Putting in place a severe weather strategy, or policy, is sensible as this will avoid any confusion. Are you obliged to pay staff who do not turn up for work because of the weather conditions? Well, no, unless your contracts specify otherwise. But, when staff are making a genuine effort to get into work, you may wish to think about this and be a little more creative. I'm sure most of us have experienced disruption to our travel arrangements in recent days. Can staff work from home? Have you considered flexible working, ie changing start and finish times to avoid peak travel periods? Can alternative modes of transport be used?
Demonstrating flexibility and working with your employees during difficult times is usually rewarded with loyalty and commitment.
Last week, a journey that would normally take me an hour took 8 hours. There is nothing you can do when you are stuck on a motorway without moving for 3.5 hours. I'm sure the Transport Minister must have a difficult job at the moment but I don't have a lot of sympathy with some of his excuses. The Scandinavians laugh at us, and I believe rightly so. In this day and age it is ridiculous that we get caught out by snow fall every time it occurs!
Friday, 10 December 2010
Another excellent event hosted by Taylors
All the speakers were engaging but I particularly enjoyed the presentations by Oliver McCann, an employment law partner at Taylors. Oliver provided advice and guidance on dealing with poor performance (from a legal perspective), along with an update on the latest changes in employment legislation that all HR professionals need to be familiar with.
I pride myself on having been trained by some of the best employment lawyers in the business and having a very good understanding of employment legislation but, as always, there are things to learn and I came away from the HR Exchange with some very good tips and guidance for the future.
........and I won the business card draw! I'm now the proud owner of a special anniversary edition of the book "How to Win Friends and Influence People"!
Thanks to all involved for an excellent morning.
Monday, 6 December 2010
Had your staff Christmas party yet?
- Christmas is a religious festival (although in these days of commercialism this is sometimes forgotten!). However, the staff Christmas party is seen more as a way to thank your staff for a year of hard work and commitment rather than as a religious celebration. If you make this clear in communications about your party you should not offend non-Christian employees.
- Be mindful of staff who do not drink alcohol, either by choice or religion, and select the venue/theme for your party carefully in accordance with your workforce. Make sure non-alcoholic drinks are available.
- There is no doubt that alcohol can play a part in unwanted behaviour which could be deemed as harassment or discrimination. Ask someone responsible not to drink alcohol at the party so they can monitor, and deal with, inappropriate behaviour if necessary.
- Make sure that different dietary requirements are catered for, whether on the grounds of preference or religion.
- Think about the timing of your party - does it discriminate against particular groups, eg Orthodox Jews who have to be home an hour before dusk on a Friday for the start of their Sabbath.
- Your chosen venue should have adequate health & safety procedures in place but you should check this yourself ahead of the event.
- Make sure physical assistance or adjustments are in place for disabled staff.
- Finally, remind your staff that they will be representing the company when at the party and therefore your policies still apply with regard to appropriate behaviour and what will, and won't, be tolerated.
You need to communicate the above to your staff, at the same time as wishing everyone a merry Christmas and an enjoyable event!
Good luck.
Thursday, 25 November 2010
Qualifying period for unfair dismissal under review
Employers should not see this as an excuse to treat employees unfairly and should always follow 'best practice' in order to protect themselves and their employees. It is thought that, by increasing the qualifying period, employees may be more likely to try and bring claims for discrimination rather than unfair dismissal. Unlike unfair dismissal claims, discrimination claims are uncapped and are far more costly for employers to defend.
Monday, 22 November 2010
Job creation, Egyptian style
Every day our villa was attended by the following:
- the pool cleaner
- the gardener
- the pest controller (rats! - thankfully, perhaps due to his daily visits, we didn't see any)
- and the 'ant man' (who got rid of these unwanted visitors)
Every couple of days a supervisor for the above would pop round to ensure his staff had done their daily tasks and we were happy with the service provided. In addition, the villa had a representative who met us on arrival and departure, along with the cleaning staff.
Every roundabout in the resort, of which there are many, has someone supervising the traffic. Over the top!? I thought so until I saw how the Egyptians drive! With nothing but miles of desert surrounding the resort it is perhaps unsurprising that little common sense is displayed where there are roads.
Security personnel were on every street corner. We certainly felt safe during our stay.
Teams of road sweepers brushed the desert sand from the roads - a thankless, never ending, task which keeps them in work and provides an income.
The resort itself provides vast employment, in the hotels, restaurants, dive clubs, boats, shops, supermarkets etc etc. Some of these businesses are foreign owned, however, I saw very few employed staff who were not Egyptian.
At the airport, our passports were inspected by one person and our visa stamp provided by another. Yet a third person inspected what the first two had done before we were allowed out of the Country. Ok, this was now getting frustrating and over the top, but, all-in-all, I think there are still lessons we can learn from the Egyptians.
Thursday, 11 November 2010
Dealing with conflicts at work should be a priority for leaders
60% of those surveyed said a tendency for companies to ignore conflicts and a lack of problem-solving ability add to organisational weakness. 88% of respondents agreed that the cost of conflicts in the workplace is damaging to the UK economy.
Having effective working practices in place, along with clear company values that are championed across the organisation, from senior management to the shop floor, will help companies avoid conflicts.
Those surveyed were twice as likely to cite workload (32%) than money (16%) as the primary trigger for difficult conversations. There are several effective ways to deal with conflicts in the workplace, the key is to address the issue before it escalates into a dispute.
Monday, 8 November 2010
It's the "SAD" season (Seasonal Affective Disorder)
A study by Kellogg's revealed that two in five employees see less than half an hour of daylight during the winter working day and one in 10 sees no daylight at all. Kellogg's discovered this leads to slumps in productivity and motivation so they are encouraging their staff to take advantage of their flexible working policies to help rectify this.
This is a smart move by Kellogg's. This simple action shows them as a caring employer who invests in their staff whilst benefiting the company by increasing motivation and productivity.
Well done Kellogg's!
Wednesday, 27 October 2010
Christmas is coming
If your company is having a Christmas party it will, no doubt, already be booked. However, with increasing pressure on all of us to save money the staff Christmas party is often one of the first things to go. I strongly believe in reward management and investing in staff morale does not have to be costly. Christmas is an ideal time to generate some good will. Small gestures count for a lot and will help set the tone for the year ahead.
Britain has an increasingly diverse workforce and all companies should be mindful of the celebrations that are important to their employees. Staff who feel valued by their employer are more motivated, which can lead to improved performance and a real benefit to the ongoing success of your business. So, go on, treat your staff this Christmas.
Monday, 25 October 2010
Should this be allowed?
The Country is trying to recover from recession, the Government has announced major spending cuts which will impact on the majority of us, thousands of people in the public sector received letters last week putting them on notice of potential redundancies, however, Wayne Rooney will receive a weekly salary reported to be in the region of £200,000! Not bad for a man credited only with the ability to kick a football.
It would take someone on an average salary almost a decade to earn the amount Rooney will paid each week - so, should this be allowed?
Monday, 18 October 2010
Employment Law Myth of the Day
Fact - Probationary periods have no meaning in law, so the existence of a probationary period will not affect an employee's length of service or statutory employment rights. Statutory rights, including the right not to be unfairly dismissed, that are dependent on a minimum period of service will be based on an employee's original start date, not from the date on which their probationary period ended.
Thursday, 14 October 2010
Una Victoria para Chile (A Victory for Chile)
Like so many people, I have been touched by these events which unfolded on the other side of the world. I can only begin to speculate on what these men have experienced. I wonder how the oldest and the youngest miners, Mario Gomez, 64, and Jimmy Sanchez, 19, coped with the psychological effects of their ordeal. And the families, who kept vigil in a make-shift village around the mine.
This is a victory for Chile. Original estimates indicated that it may be Christmas before the miners were rescued. It is a testament to Chile that they are free now, in October.
My Spanish is only basic so I had to rely on an Argentine friend for the following:
Que Dios los bendiga y los proteja mineros Chilenos
to the Chilean miners, god bless you and keep you safe from now.
Wednesday, 13 October 2010
Scary Figures
The highest award for unfair dismissal was £234,549.
For discrimination claims the highest awards were as follows:
Age - £48,710
Disability - £729,347
Race - £374,922
Sex - £422,366
However successful your business is, these are costs you do not want to be faced with. Good HR practices are the foundation of the employment relationship. Having in place contracts of employment and clearly defined policies are fundamental.
As with most situations, prevention is better than cure (and in the case of employment disputes, far cheaper!). Take advice before an issue becomes a dispute. Communication is key.
Monday, 4 October 2010
And in case you didn't notice!
For details about the new rates click here.
The end of the office joke!
Is it political correctness gone mad that you have to watch what you say at work? Possibly.
Is it fair that everyone should expect to be treated with dignity in the work place? Absolutely.
Is it likely that the number of cases taken to tribunal will increase as a result of publicising the Equality Act? No doubt.
Whatever your thoughts are on the Equality Act 2010 it is now law so ignore it at your peril.
For more information on issues covered by the Equality Act 2010 see my website or pick up the phone.
Wednesday, 29 September 2010
From techno-phobe to blogger in a few short steps!
However, Neil wasn't happy to leave it at that and set about ensuring I embraced social media. The end result being this blog! I'm told by many business advisers that the idea of a blog is to be a little controversial, unfortunately, that goes against everything I stand for as an HR professional - tactful, diplomatic, non-confrontational. However, as I have yet to spark a debate on my blog maybe this is something else I should embrace!?
Monday, 27 September 2010
Stop! Think carefully before you sign that contract
- "For what we pay I think we should get more of a personal service".
- "It's very impersonal, done by email and telephone, and very rigid. There seems to be no flexibility at all".
- "It's like talking to a call centre - you never know who you will speak to".
- "We're not at all happy with the service or advice we've been given but the contract has another 2 years to run".
If your HR provider is confident of the service they offer they should be confident of getting your repeat business so why would they need to tie you in to a contract, sometimes of up to 5 years?
KMC HR Consulting is built on personal service. Yes, we can do things remotely if you wish, however, we prefer to get to know you and your staff so we understand your challenges and business pressures. This means we can advise you in a way that works for you. We will provide an HR service that is tailor made for your company, and we won't tie you in to long contracts that you cannot get out of.
Tuesday, 21 September 2010
HR Myths
1. A worker can be represented by a trade union official at a disciplinary hearing only if the employer recognizes the relevant trade union.
True or false?
2. An employer can reject a candidate for a maternity leave cover role on the basis that she is pregnant and would not be able to work the full cover period.
True or false?
Would you know the correct answers? Thankfully there are people like me who do and who can guide you through complex HR procedures, freeing up your time to do the important things like running your business.
Oh, and in case you are interested, the answer to both questions is false.
Thursday, 9 September 2010
Following the right process is essential
Make sure your policies and procedures are up-to-date and robust enough to help defend your position in the event of relationships breaking down.
Tuesday, 7 September 2010
To strike or not to strike
As an HR professional I believe there is much that can be done to harmonise the working environment and communication is key. Sadly, in some situations redundancies will be unavoidable. In this case, it is essential that the process is handled fairly and sensitively. HR professionals can do much to support people if they are facing this very difficult prospect and uncertainty about their future. We can also help with CV compilation and preparing you for interviews.
There will be many who support strike action, and we are all entitled to our opinion. However, perhaps the turnout for the last round of BA consultations is an indication that ongoing support for strike action is not seen as the best way forward.
Monday, 6 September 2010
The Equality Act 2010
However, certain conditions have been specifically excluded from constituting a disability, such as: additions to alcohol, nicotine, or any other substance; some mental health conditions such as a compulsion towards exhibitionism or voyeurism; and hay fever, unless it aggravates the effect of another condition.
Those who have been certified blind, sight-impaired or partially sighted by a consultant ophthalmologist will be deemed to have a disability under the regulations.
So what will be the impact for employers? The Equality Act covers many topics, however, perhaps the most significant impact will be in the area of discrimination. Are you and your line managers ready to implement and comply with the changes?
- For example, do you know you could potentially be held liable if your staff are harassed by people you don't employ, such as external suppliers or customers?
- Do you know that you cannot ask questions relating to health during the recruitment process or send out pre-employment medical questionnaires.
- Do you know that the definition of direct discrimination - less favourable treatment "because of" the protected characteristic of disability - is wide enough to cover discrimination by association? So, for example, if a candidate was refused a job because he or she had a disabled child, this would be direct discrimination.
Make sure you are ready for the new legislation. We can help. Call now or visit our website for further information.
Wednesday, 1 September 2010
You can't judge a book by its cover!
HR is all about people and I'm pleased to say that, even with my many years of experience in the profession, people still have the ability to surprise me.
Wednesday, 25 August 2010
Mental health and the workplace
Statistics show that around a quarter of UK employees will suffer from mental illness, including stress, at some point in their working lives, costing around 91 million working days every year. Approximately 80% of employers say they have no formal policy for dealing with this and around 45% believe none of their staff suffer from mental illness. This suggests an alarming gap between reality and the perception of UK business.
The criteria for assessing whether an illness amounts to a disability under the Disability Discrimination Act 1995 (DDA) is now the same for mental illness as for physical illnesses. The test is whether someone "has a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities".
I am proud to know people who have battled with both mental and physical disabilities and gone on to have successful careers and be highly valued by their employers. It's time for change. I would like to see companies becoming more enlightened when dealing with such issues.
Need help assisting an employee back to work following long-term absence?
Wednesday, 18 August 2010
Employment Law Myth of the Day!
Fact - dismissing an employee without notice on the grounds of gross misconduct will ordinarily be deemed to be unfair if the employer did not first inform the employee of the allegations against them, thoroughly investigate them, give the employee an opportunity to discuss or refute them and allow the employee the right to appeal.
Employers should, therefore, always follow their disciplinary procedure before summarily dismissing an employee for gross misconduct.
Need help devising your disciplinary and grievance procedures?
Tuesday, 10 August 2010
Are your workers legal?
The UK Border Agency publishes guides to assist companies when employing refugees and asylum seekers. Donna Covey, chief executive of the Refugee Council has said "We and our partners have been recommending the UKBA publish new and up-to-date guidance for employers for some time, so we are delighted they have now done so. We would urge employers to take heed of the new booklet, to ensure they not only recognise refugees' right to work in the UK, but so they can also capitalise on the amazing skills and talents refugees can bring to the British workplace."
Putting in place effective employment practices to ensure that you do not expose your company to unnecessary risk is essential. For more information and contact details follow the link. After all, if Attorney General Baroness Scotland can get it wrong chances are someone of far less experience could too!
Wednesday, 4 August 2010
On a more serious note ...
Although the legislation will not come into full effect until 1 October 2011, transitional arrangements will be in place from 6 April 2011. This does not give companies much time to address the changes they need to make to their policies and procedures. All businesses, and particularly those without on site HR support, need to start planning for the new legislation soon. Consideration also needs to be given to the impact on any benefits, for example, private medical and permanent health insurance.
It will be important to get good advice on how to incorporate the new legislation into employment procedures and I can help in this regard. Simply visit my website for more information about my services and for contact details.
Monday, 2 August 2010
So how would I like to spend my retirement?
So as I contemplated the Governments proposals to abolish the default retirement age (DRA) from October 2011 I realised there could be far worse ways to spend your retirement than relaxing with a good glass of red wine, a loved one or close friend/s in a hot tub - and once I cannot be forced to retire at 65 I'll have a longer working life to save up for the indulgence!
Click here for more information about the DRA and reaction to the proposals.
Tuesday, 27 July 2010
Employment Law Myth of the Day!
Fact - even verbal agreements are binding, however, verbal arrangements are obviously subject to dispute. For the protection of both employer and employee it is essential to put agreed terms in writing.
KMC HR can help you devise Contracts of Employment for your staff.
Thursday, 22 July 2010
Staff confidence is key to recovery
Karen Credie of KMC HR Consulting said "Research shows that staff who feel valued by their employer are happier, more motivated and dedicated to ensuring the success of the business. With ongoing economic uncertainty, some companies are reluctant to invest in employee initiatives but this could have a detrimental impact in the longer term. Employees have long memories and if they feel badly treated by a company they will vote with their feet as soon as the opportunity arises. It is a fact that companies are watching their expenditure due to the economy and this has resulted in pay freezes, reduced head-count and in many cases the remaining staff having to take on extra work for no reward. This has to be a short term strategy if you are going to maintain morale amongst your workforce and keep your star performers."
For more information visit Lancashire Business View
Tuesday, 20 July 2010
Interested in HR, personnel and employment law issues?
Monday, 19 July 2010
Employment Tribunal claims increase by 56% to the highest level ever recorded
The recession will no doubt have played a significant part in the increase - the number of claims relating to redundancy pay shot up by 76% to 19,000 in 2008-09. Unfair dismissal claims also increased by 9% to 57,400. Increases were also seen in age discrimination claims, up by 37% and working time directive claims increased dramatically by 297% to 95,200 in 2009-10.
The sharp rise in claims has resulted in a significant backlog of cases waiting to be heard. Only 65% of cases had their first hearing within 26 weeks of the claim being received.
Is your business well placed to deal with employment issues and disputes? HR best practice is even more important when times are tough. Ending up in an Employment Tribubal could significantly damage even the most successful business. For help and advice visit http://www.kmchr.com/mentoring.aspx
Company Directors beware - the health & safety of your staff is your responsibility!
Comet, which did not provide the contractor with their own health and safety policies, admitted failing to ensure Paul Alker's safety. Comet were fined £75,000 + £25,000 costs.
Following the tragic accident, the Company introduced a "robust contract management system".
The health and safety of all your staff is your responsibility. http://www.kmchr.com/health-and-safety.aspx
Wednesday, 23 June 2010
Emergency Budget - the impact on public sector pay
Want to read the full budget? Click here: Emergency Budget 2010
Tuesday, 8 June 2010
World Cup fever - could be worse than swine flu!
The World Cup starts on 11 June and many employers are anticipating increased absenteeism and numerous requests for time off so staff can follow the tournament. There is no legal requirement for employers to give their employees time off to watch the World Cup, however, many businesses are adopting a flexible approach during this time. Some companies will screen matches in the workplace. For those adopting a 'business as usual' approach, company policy regarding requests for time off will be followed.
HR Expert gives World Cup advice
Has Africa got World Cup fever too? www.bbc.co.uk
Introducing a flexible approach during the World Cup, allowing staff to alter their start or finish time and to make up time off, will no doubt improve morale. However, the UK has a diverse and multicultural workforce so consistency is the key to avoiding potential claims for discrimination if adopting flexible working. Companies should give the same consideration to requests for flexible working on days when non-England matches are scheduled. Employers should also be aware of setting a precedent for major sporting events, with Wimbledon fast approaching.
Tuesday, 6 April 2010
No more sick notes...now it's a 'fit note'
Read the full details here: Sick Note Becomes Fit Note